We are hiring for Employee Care Team Associate HR Shared Services / HR Helpdesk in Pune Baner.

Role: Employee Care Team Associate HR Shared Services

Experience: 02 Years

Location: Pune Baner

Work Mode: Work from Office (5 Days/Week | Both-way Cab Facility Provided)

Shift: 5:30 PM 2:30 AM IST

F2F Interviews: on Friday, October 07, 2026 , 4.00 PM onwards.

Office Address:

Clean Harbors India LLP,

Smart works Coworking Spaces Private Limited,

M-Agile, 7th Floor,

Pan Card Club Road, Baner, Pune – 411045

Key Responsibilities:

- Handle inbound calls from US & Canada employees regarding HR-related queries
- Handle and resolve HR Helpdesk tickets through email/ticketing systems
- Address queries related to Payroll, Advantages, HR policies, and employee services
- Provide excellent customer service and ensure timely resolution
- Track tickets and follow up on pending issues




- Coordinate with internal HR teams for escalations and resolutions
- Maintain accurate employee records and HR data
- Meet defined SLA, productivity and quality targets

What We Are Looking For:

- 0–2 years of experience in HR, HR Shared Services, HR Helpdesk, Customer Support/Service, or International Voice Process
- Experience in inbound calling and ticket handling is preferred
- Excellent verbal and written communication skills
- Good customer service and problem-solving skills
- Basic knowledge of HR, Payroll or Benefits is an advantage
- Good MS Office skills
- Willingness to work from office and evening/night shifts

Regards

Shashank Abraham

📌 HR Shared Services Associate (Pune)
🏢 Clean Harbors
📍 Pune