Hi,

Greetings from Clean Harbors!

We are hiring for Employee Care Team Associate HR Shared Services / HR Helpdesk in Pune Baner.

Role: Employee Care Team Associate HR Shared Services

Experience: 04 Years

Location: Pune Baner

Work Mode: Work from Office

Shift: 5:30 PM – 2:30 AM IST (Cab will provide both ways)

Key Responsibilities:

- Handle inbound calls from US & Canada employees regarding HR-related queries
- Handle and resolve HR Helpdesk tickets through email/ticketing systems
- Address queries related to Payroll, Benefits, HR policies and employee services
- Provide excellent customer service and ensure timely resolution
- Track tickets and follow up on pending issues
- Coordinate with internal HR teams for escalations and resolutions
- Maintain accurate employee records and HR data
- Meet defined SLA, productivity and quality targets

What We Are Looking For:





- 0–4 years of experience in HR, HR Shared Services, HR Helpdesk, Customer Support or International Voice Process
- Experience in inbound calling and ticket handling is preferred
- Excellent verbal and written communication skills
- Good customer service and problem-solving skills
- Basic knowledge of HR, Payroll or Benefits is an advantage
- Positive MS Office skills
- Willingness to work from office and evening/night shifts

Interested candidates can share:

Updated Resume |

Current CTC |

Expected CTC |

Notice Period |

Current Location

Willing to work in shifts?

share all your details to [email protected]

Regards,

Talent Acquisition Team

Clean Harbors

📌 HR Helpdesk Employee Care Associate (Pune)
🏢 Clean Harbors
📍 Pune