We are Hiring Hiring Customer Operations executive for Vikhroli east location.

Role & responsibilities

We are looking for a agile and results-driven professional to manage customers within the Retail & Lifestyle vertical. The role requires end-to-end ownership of customer relationships and operational execution, with a strong focus on seamless service delivery and customer satisfaction.

Key Responsibilities

- Customer Account & Relationship Management: Build and maintain strong relationships with key customers, ensuring consistent engagement, collaboration, and satisfaction.
- Operational Execution: Manage the end-to-end shipment lifecycle, from planning and coordination through final execution, ensuring timely delivery and adherence to agreed service standards.
- Exception Management:



Proactively identify potential disruptions and coordinate with internal and external stakeholders for timely resolution while minimizing impact on customer operations.
- Dispute Resolution: Partner with FinOps and Dispute teams to support timely resolution of billable disputes with a customer-centric and solution-oriented approach.

What we are looking for:
- Strong willingness and ability to learn processes and systems
- Effective stakeholder management across internal teams and external partners
- High level of ownership, initiative, and a proactive mindset
- Strong communication skills with the ability to influence stakeholders and drive outcomes

📌 Hiring Retail Customer Operations For Vikhroli East location (Mumbai)
🏢 Adecco India
📍 Mumbai