Position: Customer Service Executive Banking Voice Process

Job Responsibilities:

- Handle inbound/outbound customer calls related to banking services.
- Assist customers with account, card, transaction, payment, and banking queries.
- Resolve customer complaints professionally and within the required TAT.
- Provide accurate information about banking products and services.
- Follow KYC, data privacy, security, and compliance procedures.
- Verify customer details before processing requests.
- Maintain proper call records and update customer information in CRM.
- Meet quality, productivity, AHT, and customer satisfaction targets.

Eligibility:

- Graduate/12th pass, depending on the process.
- Positive spoken English and communication skills.
- Basic computer and typing knowledge.
- Customer-service orientation.
- Freshers and experienced candidates may apply, depending on the company.

Typical Skills: Communication | Customer Handling | Banking Knowledge | Active Listening | Problem Solving | CRM | MS Office

Work: Voice process, usually rotational shifts; banking processes may require strict compliance and background verification.

Vijay - (phone hidden)

📌 Hiring For UK banking Voice (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru