Greetings!

We have an immediate requirement for Hiring For Jr. Product Support Analyst- Fulltime-Delhi NCR / Gurgaon/Hybrid , If interested please share your updated resume along with the required details at the earliest.

Role: Jr. Product Support Analyst- Fulltime

Location: Delhi NCR / Gurgaon / Hybrid model

Experience:2+ years

Fulltime

- Looking for candidates with strong L1/L2 Product/Application Support experience rather than pure IT Service Desk/Desktop Support.
- Candidates should have experience supporting enterprise applications/products, including incident troubleshooting, service requests, RCA, escalation, production support and SLA management.
- ServiceNow experience is important, preferably hands-on experience with Incident Management, Service Requests, SLA, user access, ticket management and application support.
- Candidates should have hands-on experience with Azure DevOps (ADO) and Jira as well.
- Some exposure to Agile / Portfolio / PPM tools is preferred. Candidates with experience on any of the below or similar tools would be relevant:
- Aha!

- Planview

- Clarity

- Jira Align

- Kendis

- Serena Business Management

- EPM




- Other Agile / Portfolio Management applications
- The candidate does not necessarily need to be an expert in Portfolio tools, but some hands-on exposure/support experience would be highly preferred.
- Good communication skills are key, as the role involves interaction with users, stakeholders and cross-functional teams.
- Location preference: Delhi NCR / Gurgaon is preferred.
- Hyderabad is also a preferred location, especially for the Operations team.

Profiles to Avoid Please avoid sending profiles that are primarily:
- Desktop Support
- Hardware/Network Support
- Windows/M365 Helpdesk
- Pure IT Service Desk
- Only ServiceNow ticket logging without actual application/product support
- Candidates with no exposure to Jira/ADO or enterprise application support

Ideal Search Combination L1/L2 Application/Product Support + ServiceNow + Jira + Azure DevOps + Portfolio/Agile Tool exposure + Good Communication

Required Details:

Full Name

Location

Experience

Notice Period

CTC

E.CTC:

Thanks & Regards,

Rajesh R

Royal Cyber Inc

📌 Hiring For Jr. Product Support Analyst- Fulltime-Delhi NCR / Gurgaon (Gurugram)
🏢 Royal Cyber
📍 Gurugram