Role & responsibilities :

- Lead, manage, and support a team of nonvoice backoffice executives.
- Ensure daily productivity, SLA adherence, and balanced queue management.
- Act as the first line of supervision and control for all work completed by the team. Ensure strict adherence to SOPs, regulatory requirements, and internal controls.
- Identify quality defects, conduct root cause analysis (RCA), and drive corrective actions. Conduct daily huddles, onetoones, and performance reviews.
- Liaise with UK onshore teams, SMEs, QA, and Operations Managers. Identify process inefficiencies, risks, or bottlenecks and propose improvements.
- Team mentoring and coaching individual associates who may fall below desired performance.
- Handle first level escalations on process issues that cannot be resolved by agents.




- Monitor random cases to improve quality, minimizing errors and track operative performance. Maintain a strong knowledge of products and services for customers that we are servicing

Preferred candidate profile : Loan Servicing experience is must while Collections experience is valuable to have. Leadership experience in Team management. Experience of working within a regulated, banking or financial services environment is desirable with expertise in /Motor/Asset Finance/Lending

Location- Pune

Work from office only

IMMEDIATE JOINER ONLY

Interested candidates please share profiles on [email protected]

📌 Hiring For Finance Assistance Team leader- Pune
🏢 Wipro
📍 Pune