Role & Responsibilities

- Learn and understand the ChatSyncs platform end-to-end.

- Handle customer queries, troubleshooting, onboarding, and technical support.

- Conduct product demos for prospective and existing customers.

- Troubleshoot issues related to APIs, webhooks, integrations, and product configurations.

- Understand customer issues, reproduce them, collect relevant technical information, and coordinate with the development team when required.

- Create and update product documentation, FAQs, tutorials, and API documentation.

- Use AI tools such as ChatGPT, Claude, and automation tools to improve productivity and automate repetitive tasks.

- Research competitors and suggest improvements to the product, support process, documentation, and customer experience.

- Take ownership of assigned tasks and proactively find solutions instead of waiting for step-by-step instructions.

Preferred Candidate Profile

- 1-3 years of experience in Technical Support, Customer Support, Product Support, Customer Success, SaaS Support, or a similar role.

- Good understanding of APIs, webhooks, Git, JSON, and basic HTTP concepts.





- Experience working with a SaaS/software product is strongly preferred.

- Fluent and confident in spoken and written English.

- Comfortable conducting customer calls, onboarding sessions, and product demos.

- Valuable troubleshooting and logical problem-solving skills.

- Comfortable using AI tools such as ChatGPT, Claude, Gemini, etc.

- Quick learner who can understand new software and tools independently.

- Strong ownership mindset and ability to work independently in a remote environment.

- Interest in AI, automation, SaaS, and technology.

Perks & Benefits

- 100% Remote Work

- Flexible working hours

- Work closely with AI, automation, APIs, and a growing SaaS product.

- Direct exposure to different areas of a startup product, customers, automation, and growth.

- Opportunity to suggest and implement your own ideas.

- High ownership and no unnecessary micromanagement.

- Continuous learning and opportunity to grow with ChatSyncs.

📌 Hiring For Customer Support Executive - SaaS and AI (Mumbai)
🏢 ChatSyncs
📍 Mumbai