Act as a single point of Contact:-

- Customer service personnel acts as a single point of contact for the clients.

- They manage/negotiate pricing and co-ordinate for all shipments.

Understand customer requirements and escalate potential issues if any :-

- CS understands the customer requirements to avoid any discrepancies

- Always escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements.

- Be proactive in order to minimize service crises.

Arrange shipment for the customers:-

- Arrange shipments by examining destination, route, rate and delivery time.

- Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents.

Follow-up with customer for outstanding payments:-

- Manage and update reports on weekly or monthly basis as required.

- Co-ordinate with Sales, Operations and Documentation department and follow-up on shipments generated.

📌 Hiring Customer Service Executive - Freight Forwarding (Chennai)
🏢 Swift Cargo
📍 Chennai