Hiring: Customer Service Executive / Senior Executive – Ocean Export

We are looking for experienced professionals with robust knowledge of Ocean Export / Freight Forwarding and customer handling.

Location: Marol, Mumbai

Experience: 2–4 Years

Industry: Freight Forwarding – Mandatory

Department: Customer Service – Export (Ocean)

Position: 1 Opening

Qualification: Graduation is mandatory

Interview: Face-to-Face

Key Responsibilities

- Handle end-to-end Ocean Export shipments from booking to final sailing
- Coordinate with customers, shipping lines, carriers, and overseas agents
- Process SI, VGM, BL instructions and export documentation
- Place bookings with shipping lines and coordinate confirmations
- Monitor cargo readiness, container planning, and sailing schedules
- Coordinate MBL release and issue final MBLs to customers




- Provide regular shipment updates and status reports to customers
- Handle customer queries and resolve operational issues
- Identify and resolve documentation discrepancies and amendments

Requirements: 1+ years of experience in Freight Forwarding only

Strong knowledge of Sea / FCL Export processes

Good understanding of SI, VGM, BL and export documentation

Knowledge of USA & ROW export markets

Excellent customer service and communication skills

Strong attention to detail and ability to meet deadlines

Graduation is mandatory

Pay: ₹12,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Hiring: Customer Service Executive / Senior Executive – Ocean Export (Marol)
🏢 Astitva Associates
📍 Marol