Graduate/Diploma in Computer Science/IT / Electrical
Experience as a help desk support engineer preferably in following areas or relevant industry experience
Roles and responsibility :
a. Helpdesk support for logging calls related to Infrastructure services and facilities for data Centre such as Power, Air conditioning, Telecommunications, Cleanliness/ Upkeep, Fire protection, Access control, LAN Passive, etc.
b. Pioritization and resolution of issues raised in issue tracking system at the facility c. Ensure compliance with SLAs for all reported issues For more information call on (phone hidden)