- Location: Mumbai
- Function: People Resources
- Reports to: Chief People Officer

Role Purpose

Lead the people agenda for McDonald’s restaurant operations, partnering with Business and Operations leadership to build a high-performing, engaged and future-ready workforce.

The role will lead Field People Resources and drive business outcomes through workforce planning, talent and succession, employee experience, leadership capability, employee relations, compliance and productivity.

Key Responsibilities:

Strategic People Leadership

- Partner with the CBO and Operations Leadership Team to deliver business outcomes through people strategies.
- Advise senior leadership on workforce, talent, culture, organization effectiveness and people risks.
- Lead organizational change and strengthen accountability for people outcomes across Operations.

Workforce Planning and Productivity

- Ensure workforce availability and Team-in-Place readiness across restaurants, seasons and growth requirements.
- Optimize workforce deployment, productivity and labour costs while supporting operational standards.

Employee Experience and Culture

- Drive engagement, recognition and retention across the restaurant organization.
- Foster an inclusive, performance-led culture with strong employee communication and listening mechanisms.
- Use people insights to identify trends and implement focused interventions.

Talent and Leadership

- Lead talent reviews, succession planning and retention strategies for critical Operations roles. Strengthen internal career pathways and leadership pipelines.
- Partner with Training to build people-management and leadership capabilities across restaurant and field teams.





Performance Management

- Drive effective performance management, coaching and development planning.
- Build leadership accountability for performance differentiation, feedback and employee development.
- Track key people outcomes, including staffing, attrition, engagement, succession, productivity and capability.

Employee Relations and Compliance

- Provide governance for employee relations, investigations, grievances and disciplinary matters.
- Ensure compliance with labour laws, company policies and audit requirements.
- Proactively identify and mitigate people and workplace risks across the restaurant network.

Field People Resources Leadership

- Lead and develop the Field People Resources team. Establish clear priorities, governance and service standards across regions.
- Ensure consistent execution of the people agenda and robust partnership with Operations.

Candidate Profile

- MBA / PGDM in Human Resources, Industrial Relations, Labour Relations or equivalent.
- 12–18 years of progressive HR experience, including leadership of Operations, Field HR or HR Business Partnering.
- Experience in a large, multi-site and geographically dispersed organization.
- Strong exposure to QSR, retail, hospitality, FMCG or another frontline-intensive sector.
- Demonstrated expertise in workforce planning, talent management, employee relations, engagement and organizational change.
- Strong commercial acumen, strategic thinking, stakeholder influence and execution discipline.

Interview Essentials:

- Please carry a copy of your updated resume and a valid ID card.
- Please bring a coffee for yourself to the interview. If you do not, one will be provided to you.

📌 Head - Retail HRBP (Mumbai)
🏢 Hardcastle Restaurants
📍 Mumbai