11 Oct
|
Human Forte
|
Pune
Roles and Responsibilities :
- Manage customer complaints and escalate issues to senior management when necessary.
- Handle guest relations by providing exceptional service, resolving conflicts, and ensuring a positive experience.
- Oversee team handling, training, and development to maintain high standards of performance.
- Develop strategies to improve customer satisfaction ratings through effective communication skills.
Job Requirements :
- 5-9 years of experience in hospitality industry with focus on CRM, complaints resolution, or similar roles.
- Excellent communication skills for effective interaction with customers at all levels.
- Proven track record in managing teams and driving results-oriented initiatives.
📌 Head (Pune)
🏢 Human Forte
📍 Pune