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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Relations Executive

Work Dynamics

What this job involves

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze In this role, you ll be in charge of one of the busiest places in the office-the front desk. Constantly on the go, you ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Responsibilities

Key Operations delivery

- Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
- Site personnel are notified of guest s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
- Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
- Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
- Ensure Accenture specific processes/manuals is followed
- Visitor admission is properly authorized
- Maintained visitor log book and book taxis if required




- Assisting with special needs for visitors with disabilities.
- Ensuring basic cleanliness of lobby, lifts and public area.
- Ensure the laptop details are scanned and check for Govt. ID s.
- Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
- Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
- Client safety and security protocols are followed
- Daily reconciliation & shredding of daily badges.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.

Sound like you

To apply you need to be:
- A highly skilled professional
- You should be a graduate in any discipline and have one to five years experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you re familiar with occupational safety requirements matched with robust computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
- A client service champ
- A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff-regardless of their level-and their demands An outstanding multitasking talent also provides a perfect complement to your skill set.

Location

Location: Mumbai, MH

Scheduled Weekly Hours

Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Guest Relations Executive (Mumbai)
🏢 Jones Lang LaSalle (JLL)
📍 Mumbai