– Guest Relations Executive

Department: Front Office / Guest Relations

Position: Guest Relations Executive

Location: VGP Heritage Pvt Ltd, Chennai

Reporting To: Operations Manager / Manager

Job Summary:

The Guest Relations Executive is responsible for welcoming guests, ensuring a pleasant guest experience, handling guest queries and complaints professionally, and coordinating with various departments to ensure smooth service.

Key Responsibilities:

- Welcome and greet guests in a warm and skilled manner.
- Assist guests with enquiries, requests, and service requirements.
- Handle guest complaints politely and ensure timely resolution.
- Coordinate with Front Office, Housekeeping, F&B;, Security, and other departments.
- Follow up with departments to ensure guest requests are completed.
- Maintain good communication and professional conduct with guests.
- Collect guest feedback and report important concerns to the concerned Manager.
- Assist during events and special occasions as required.
- Maintain proper records of guest requests, feedback, and complaints.
- Ensure the guest areas and reception areas are presentable.




- Promote a positive image of VGP Heritage through excellent guest service.
- Perform any other duties assigned by the Management or Supervisor.

Required Skills & Qualifications:

- Minimum 1–2 years of experience in Guest Relations, Front Office, Hospitality, or a similar role.
- Good communication and interpersonal skills.
- Pleasant personality and professional appearance.
- Good English communication; knowledge of Tamil and/or other languages is an advantage.
- Ability to handle guests calmly and professionally.
- Good coordination and problem-solving skills.
- Basic computer knowledge.
- Willingness to work in shifts, weekends, and holidays as required by the business.

Key Performance Expectations:

- Excellent guest satisfaction.
- Timely response to guest requests.
- Proper coordination with all departments.
- Professional behaviour and communication.
- Punctuality, grooming, and discipline.

Contact Person: Nijusha (phone hidden)

Pay: From ₹20,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Guest Relations Executive (Injambakkam)
🏢 VGP Heritage
📍 Injambakkam