Key Responsibilities

- Handle front desk operations and manage guest check-ins/check-outs smoothly.

- Greet guests, provide information, and ensure a warm and professional guest experience.

- Coordinate with internal teams to resolve guest queries and complaints promptly.

- Maintain a high level of customer satisfaction at all times (guest-first approach is must).

- Answer phone calls/messages and respond to guest requests in a timely manner.

- Update and maintain guest records/logs as per process.

- Ensure lobby/ reception area is clean, organized, and presentable.

- Support day-to-day front office operations and reporting (if applicable).

Required Skills & Qualifications

- 12 years of experience in front desk / reception / guest handling role.

- Excellent communication and interpersonal skills.

- Robust customer service orientation; customer satisfaction is must.

- Ability to handle guests politely, even in challenging situations.

- Basic computer skills (MS Office / billing software, if applicable).

Preferred (Optional)

- Experience in hospitality/ hotel/ service industry.

- Knowledge of common hotel front office processes (check-in, room allocation coordination, etc.).

📌 Guest Relation Executive (Hyderabad)
🏢 SmartWorks
📍 Hyderabad