The Guest Relations Executive is responsible for providing exceptional guest service, ensuring guest satisfaction, and creating a warm and welcoming experience throughout the guest's stay. The role involves handling guest inquiries, managing complaints, coordinating with different hotel departments, and maintaining high standards of hospitality and service excellence.

Key Responsibilities

- Guest Relations and Customer Service
- Welcome and greet guests warmly upon arrival.
- Assist VIP guests, repeat guests, and special-request guests.
- Ensure personalized service and a memorable guest experience.
- Maintain professional communication with guests at all times.
- Guest Check-in and Check-out Assistance
- Assist the Front Office team with guest arrivals and departures.
- Explain hotel facilities, services, amenities, and operating hours.
- Coordinate room preferences, special requests, and guest requirements.
- Guest Complaints and Feedback
- Handle guest complaints, concerns, and service requests promptly and professionally.
- Follow up with guests to ensure their issues are resolved.
- Record guest feedback and communicate recurring concerns to management.
- Take appropriate action to improve guest satisfaction.
- Coordination with Other Departments
- Coordinate with Housekeeping, Food and Beverage, Concierge, Engineering, and other departments to fulfill guest requirements.
- Ensure timely delivery of amenities, room arrangements, and special services.
- Follow up on pending guest requests until completion.




- Guest Satisfaction and Relationship Management
- Maintain positive relationships with in-house guests.
- Conduct courtesy calls and guest satisfaction follow-ups.
- Recognize special occasions such as birthdays, anniversaries, and celebrations.
- Encourage guests to share feedback and reviews about their stay.
- Administrative Duties
- Maintain guest profiles, preference records, and complaint logs.
- Prepare daily guest feedback and service reports, as required.
- Update guest information in the Property Management System (PMS).
- Maintain confidentiality of guest information and hotel records.
- Hotel Standards and Professionalism
- Follow hotel Standard Operating Procedures (SOPs).
- Maintain grooming, personal hygiene, and professional etiquette.
- Follow hotel policies regarding guest safety, security, and privacy.
- Support the Front Office team during peak hours and special events.

Qualifications and Skills
- Diploma or degree in Hotel Management, Hospitality, or a related field.
- Good verbal and written communication skills.
- Pleasant personality and a guest-focused attitude.
- Strong interpersonal, problem-solving, and complaint-handling skills.
- Basic computer knowledge and familiarity with hotel PMS software.
- Ability to work in shifts, including weekends and holidays.
- Valuable teamwork, patience, and attention to detail.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Food provided
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Ghaziabad)
🏢 Ramada by Wyndham Ghaziabad Vasundhara
📍 Ghaziabad