Key Responsibilities

1.Welcome all walk-in customers, channel partners, and guests in a skilled and courteous manner.

2.Register and maintain accurate details of all walk-ins and enquiries in the CRM/ERP system.

3.Coordinate customer site visits and assign customers to the respective Sales Executive.

4.Ensure all customer visits are properly recorded before initiating the site visit.

5.Maintain the reception area, customer experience centre, and marketing displays in a clean and presentable condition.

6.Coordinate with the Sales team to ensure a smooth and timely customer handover.

7.Track daily walk-ins, site visits, customer interactions, and feedback.

8.Respond to customer enquiries and provide basic information on projects, offerings, and site-related details.





9.Coordinate with Housekeeping and Administration teams to ensure site readiness and a positive visitor experience.

10.Maintain visitor registers, daily site visit reports, and other relevant records.

11.Support events, project launches, customer engagement activities, and other Sales initiatives.

12.Ensure all customer information, documents, and records are maintained accurately and confidentially.

13.Follow established customer experience and site protocols to ensure consistency across all visitor interactions.

14.Escalate customer concerns or service-related issues to the relevant Sales team member for timely resolution.

Benefits

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Guest Relation Executive - Real Estate (Bengaluru)
🏢 bren
📍 Bengaluru