Key Responsibilities

- Welcome and engage members and guests with warmth, professionalism and discretion.

- Create a personalised and seamless guest experience from arrival to departure.

- Build strong relationships with regular members and guests by understanding their preferences and requirements.

- Anticipate guest needs and proactively provide assistance wherever possible.

- Handle guest requests, queries and concerns promptly and professionally.

- Take ownership of complaints and service recovery, ensuring issues are resolved to the guest’s satisfaction.

- Coordinate with Front Office, Food & Beverage, Housekeeping, Wellness, Sports and other departments to fulfil guest requirements.

- Maintain accurate records of guest preferences, feedback and special requests.





- Follow up on guest requests to ensure timely resolution rather than simply passing them to another department.

- Assist with VIP and special-occasion arrangements, ensuring a high level of personalised service.

- Maintain confidentiality and discretion when dealing with members, guests and their personal information.

- Identify opportunities to enhance the guest experience and encourage repeat visits.

- Gather and communicate guest feedback to the relevant teams to improve service standards.

- Maintain a polished, welcoming and professional workplace at all times.

📌 Guest Relation Executive (Delhi)
🏢 Elite Butlers
📍 Delhi