Manager (Hotel Operations)

Position

Manager – Hotel Operations

Hotel

Hotel City Star – 3-star business hotel

Location

108 Subhash Road, Dehradun, Uttarakhand

Reports to

Managing Director / Owner

Direct reports

Front Office, Housekeeping, F&B; / Kitchen, Maintenance and Security supervisors

Employment type

Full-time, on-site (rotational shifts and weekend/holiday availability required)

POSITION SUMMARY The Manager is responsible for the complete day-to-day running of Hotel City Star, delivering consistently good guest experiences while achieving the hotel’s occupancy, revenue, cost and quality targets. The role leads all departments, builds a dependable and well-trained team, protects the hotel’s reputation on online platforms, and ensures full statutory compliance. The Manager is the hotel’s main point of accountability to the owner.

KEY RESPONSIBILITIES

Guest Experience & Service

- Ensure smooth check-in/check-out, courteous service and quick resolution of guest complaints and requests.
- Maintain service standards through regular property rounds, guest interaction and feedback review.
- Monitor and respond to reviews on Google, MakeMyTrip, Booking.com and other platforms; drive improvement in ratings.

Operations Management

- Oversee Front Office, Housekeeping, Food & Beverage, Maintenance and Security to ensure cleanliness, safety and comfort of rooms and public areas.
- Create duty rosters, allocate work and ensure adequate staffing during peak and off-peak periods.
- Plan preventive maintenance and coordinate timely repairs of rooms, HVAC, plumbing, electrical, lifts and equipment.
- Manage inventory and procurement of linen, amenities, F&B; supplies and consumables with approved vendors.

Revenue, Sales & Marketing

- Achieve monthly occupancy,



ADR and RevPAR targets; recommend dynamic pricing and room-mix strategy.
- Manage OTA listings, channel manager and booking engine; keep rates and availability accurate.
- Develop corporate, travel-agent, wedding/event and local-business tie-ups to build repeat and group business.
- Coordinate banquet, conference and event bookings and their delivery.

Financial Control

- Prepare and manage the annual budget; control costs in payroll, utilities, F&B; and supplies.
- Review daily sales reports, night audit, cash collections and bank deposits; ensure accurate billing and GST invoicing.
- Submit weekly and monthly performance, MIS and variance reports to the Managing Director.

People Management

- Recruit, train, appraise and motivate staff; maintain discipline, attendance and a positive work culture.
- Conduct regular training on service, grooming, fire safety, hygiene and upselling.
- Ensure compliance with wage, PF/ESI and other labour requirements in coordination with the accounts team.

Safety, Compliance & Risk

- Ensure licences and registrations remain valid (e.g., tourism/hotel registration, FSSAI, fire safety, trade, pollution and applicable excise permissions).
- Ensure guest ID verification and Form-C reporting for foreign nationals, and cooperation with police and local authorities.
- Maintain fire, CCTV, security and emergency procedures, along with food-safety and hygiene standards.

QUALIFICATIONS & EXPERIENCE





- Bachelor’s degree or diploma in Hotel Management (BHM / IHM / equivalent); a graduate with solid hotel experience may also be considered.
- Minimum 6–8 years of hotel experience, including at least 2–3 years in a supervisory or managerial role (3-star/4-star or business hotel preferred).
- Hands-on experience with a Property Management System (PMS), channel manager and OTA extranets.
- Working knowledge of F&B; operations, banquets and housekeeping standards.

SKILLS & COMPETENCIES

- Strong leadership, people-management and problem-solving ability.
- Excellent communication in English and Hindi; local language knowledge is an advantage.
- Commercial mindset with a grasp of revenue management, budgeting and cost control.
- Proficient in MS Excel/Office and reporting; comfortable with digital tools and online reputation management.
- Professional presentation, integrity, composure under pressure and a guest-first attitude.

KEY PERFORMANCE INDICATORS

- Occupancy, ADR and RevPAR versus budget.
- Guest satisfaction and online rating (Google/OTA) trend.
- Gross operating profit and cost-to-revenue ratios.
- Staff retention, training completion and absenteeism.
- Zero lapses in statutory compliance and safety audits.

COMPENSATION & BENEFITS

Market-competitive salary commensurate with experience and market benchmarks for Dehradun, plus statutory benefits. Performance-linked incentive, accommodation or meals may be offered as per policy and will be discussed at the time of offer.

HOW TO APPLY

Phone: 91 9906 98928

Email: [email protected]

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule

Work Location: In person

📌 General Manager (Dehradun)
🏢 Hotel City Star
📍 Dehradun