Greetings from Mindpro Technologies Pvt Ltd (www.mindprotech.com)

Sister Concern of AC Infotech INC (USA) (www.acinfotech.com)

Job Title: Gen AI Engineer

Position: Full Time / Permanent

Mode: Remote

Location: Karur / Dharwad

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Experience Required: 5 - 15 Years

Responsibilities:

Core AI engineering (must-have)

- LLM application design. Prompt engineering, tool/function calling, structured output, and agent patterns, plus judgment about when an LLM is the wrong tool.
- Retrieval-augmented generation (RAG). Chunking strategies, embeddings, vector stores, retrieval tuning, and grounding answers with citations.
- Evaluation. Building test sets and LLM-as-judge or golden-answer evals, and measuring hallucination, accuracy and latency. This is the biggest gap between people who've done demos and people who've shipped.
- Responsible AI and guardrails. PII and PHI handling, which matters a lot in insurance and disability claims. Also prompt-injection defense, content filtering and audit logging.
- Languages. Robust Python, plus either TypeScript/Node or Java. Java helps here because of the Spring Boot / JBoss estate.
- CI/CD for AI assets. Versioning prompts, bot definitions, contact flows and knowledge base content the same way as code. Promoting Lex bots and Connect flows Dev QA UAT Prod through pipelines. Running evals as a pipeline quality gate.

AWS: contact center and AI services

- Amazon Connect. Contact flows, routing profiles and queues, Lambda integrations, Contact Lens (transcripts and sentiment), Amazon Q in Connect (agent assist), CTR/contact data streaming.
- Amazon Kinesis. Familiar with streaming concepts and use in conversational AI applications.
- Amazon Lex V2. Intents, slots, utterance design, confidence thresholds, fallback handling, versions and aliases, and multi-language bots. Bonus if they've used generative features like assisted slot resolution or QnAIntent.
- Amazon Bedrock.



Model selection, Knowledge Bases (data sources, sync, chunking config, OpenSearch Serverless or Aurora pgvector), Agents, Guardrails, and Flows.
- Workflow orchestration. Step Functions, EventBridge, Lambda, SQS/SNS, and knowing when to use Bedrock Flows or Agents versus plain Step Functions.
- Platform fundamentals. IAM (least privilege, cross-account roles; Lex and Connect access is tightly controlled here), VPC basics, CloudWatch and X-Ray, S3, DynamoDB, KMS, and cost awareness for token and Connect usage.
- Infrastructure as code. Terraform preferred (or CDK/CloudFormation). Connect and Lex are notoriously hard to manage as code, so ask how they handled promoting contact flows and bots between environments.
- ElevenLabs. Experience working with ElevenLabs API for agentic voice models, workflows, configuration, testing, and more.
- Deepgram. Familiarity with Deepgram and/or similar STT services and implementation.

Azure DevOps and software engineering

- Azure Repos. Git branching strategies (feature/release/hotfix), PR workflow, branch policies, code review discipline.
- Azure Pipelines. YAML multi-stage pipelines, templates, variable groups, service connections to AWS (OIDC or role assumption), environments with approvals and gates, and artifact feeds.
- Engineering practices. Unit and integration testing, mocking LLM calls, SonarCloud/static analysis, secrets management, and working in ADO Boards (stories, acceptance criteria).
- Controlled-change mindset. Experience in a regulated environment: change records, audit trails, separation of duties.
- Application Health Monitoring. Use of Data Dog and or CloudWatch to monitor an application’s health, provide warning and alert messages for proactive management. Manage incidents include defining incident playbooks.

Thanks & Regards

Yazhini Subramanian

Recruitement Team

Mindpro Technologies Pvt Ltd (www.mindprotech.com)

Tel no: (phone hidden)

📌 Gen AI Engineer (Bangalore Rural)
🏢 Mindpro Technologies
📍 Bangalore Rural