Position: Receptionist

Company: International Institute Of Hotel Management (IIHM)

Location: Siliguri, West Bengal

We are looking for a customer-oriented and results-driven front Office- Receptionist to manage the front desk at IIHM-Siliguri. In this role, you will welcome visitors, handle inquiries, counsel prospective students and their parents about our courses, and guide them through the enrolment process.

Key Responsibilities

- Manage the Front Office: Manage daily front desk operations and work closely with the Marketing team.
- Guide Prospective Students: Explain course structures, fee schedules, eligibility criteria, and career outcomes to students and parents.
- Visitor Hospitality: Greet students, parents, and guests warmly; determine their needs and direct them to the appropriate person or department.
- Call Handling: Answer, screen, and forward incoming calls while providing accurate basic information.
- Database Management:



Log all inquiries and walk-ins accurately into the database or excel sheets.
- Office Administration: Maintain a clean, organized reception area and track incoming/ outgoing couriers or documents.

Key Requirements & Qualifications

- Education: Graduate (Hotel Management background will be preferable).
- Experience: 1–3 years of experience in front desk operations, tele-calling, or academic counselling.
- Language Proficiency: Strong verbal and written communication skills in English Hindi, Bengali and Nepali.
- Technical Skills: Basic proficiency in MS Office (Word, Excel).

Pay: ₹14,000.00 - ₹18,000.00 per month

Advantages

- Paid sick time
- Paid time off
- Provident Fund

Language:
- English Hindi Nepali (Required)

Work Location: In person

📌 Front Office Receptionist (Siliguri)
🏢 International Institute of Hotel Management
📍 Siliguri