Front Office Manager – Hotel Industry

Job Location: Sivakasi

Experience: 1–3 Years

Industry: Hotel / Hospitality

Job Responsibilities

- Handle guest check-in and check-out procedures efficiently.
- Welcome guests and provide qualified and courteous service.
- Manage room reservations, bookings, cancellations, and modifications.
- Handle guest queries, requests, and complaints and coordinate with relevant departments.
- Maintain accurate guest records and front office documentation.
- Coordinate with Housekeeping, F&B;, Maintenance, and other hotel departments for smooth operations.
- Handle cash, billing, invoices, and payment collection as required.
- Manage and update hotel bookings through OTA platforms such as Booking.com, Agoda, MakeMyTrip, Goibibo, Expedia, etc.
- Monitor OTA reservations, room availability, rates, cancellations, and guest reviews.
- Ensure OTA bookings are properly updated in the hotel's reservation/PMS system.




- Assist in improving online guest satisfaction and maintaining good ratings/reviews.
- Prepare daily front office reports and maintain occupancy and reservation records.

Requirements

- Any Degree / Diploma in Hotel Management or Hospitality preferred.
- 1–3 years of experience in Front Office / Hotel Operations.
- Good knowledge of OTA platforms and online hotel bookings.
- Knowledge of Hotel PMS / Reservation Software is an added advantage.
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Customer-service oriented with a professional attitude.
- Ability to work in rotational shifts, including weekends and holidays.
- Knowledge of English is required; additional languages are an advantage.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Front Office Manager (Sivakasi)
🏢 Pearl Group
📍 Sivakasi