About Raho

Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is committed to bridging the gap in quality accommodation options in non-urban destinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-quality vacation experiences through thoughtful hospitality and exceptional guest service.

Title: Front Office Executive/ Guest Service Executive (Full Time)

Location: Bangalore, India

Experience: 1+ year experience in the hospitality industry

Salary: 3.6L - 4.2L CTC PA

Role Overview The Front Office Executive/ Guest Service Executive plays a critical role as the first point of contact for our guests. This role is responsible for building strong, long-lasting relationships with guests by providing timely, empathetic, and effective support across multiple communication channels. At RAHO, guests come first—and this role is key to ensuring a smooth, delightful, and memorable stay experience.

Key Responsibilities

- Communicate with guests via phone, email, chat, and OTA’s​
- Respond to all guest inquiries within 15 minutes
- Provide accurate and knowledgeable information on rooms, pricing, availability, food, and services
- Ensure guest satisfaction ratings of 9 and above​




- Proactively upsell food and service bundles to meet acceptable sales benchmarks​
- Be virtually available to guests throughout their stay for support and assistance​
- Actively listen to guest concerns and resolve issues promptly and professionally​
- Handle guest complaints with empathy, ownership, and solution-oriented thinking​
- Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet
- guest needs​Maintain detailed records of guest interactions, feedback, and complaints​
- Extract insights from guest feedback and share them with internal teams​​

Skills & Qualities We’re Looking For

- Solid verbal and written communication skills (English required)​
- Customer-first mindset with high empathy and patience​
- Ability to multitask and work under pressure​
- Strong coordination and follow-up skills​
- Problem-solving and conflict-resolution ability​
- Attention to detail and documentation​

Requirements

- Hospitality/Hotel Industry background is a must
- Prior experience in front desk roles or guest service roles is preferred

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📌 Front Office Executive (Karnataka)
🏢 Raho Hospitalities
📍 Karnataka