Guest Relationship Executive (GRE)

Key Responsibilities:

- Act as the first point of contact by welcoming customers and ensuring a positive in-clinic experience.

- Understand customer requirements and guide them to the appropriate service such as consultation, hearing test, purchase, or service support.

- Manage front desk operations including handling incoming calls, scheduling appointments, and addressing customer queries efficiently.

- Maintain accurate records of walk-ins, customer details, and administrative registers.

- Assist in basic accounts management including cash handling, expense tracking, and bank deposits.

- Prepare and share daily reports on walk-ins, sales, stock, and expenses with the Branch Manager.

- Coordinate with internal departments to ensure smooth day-to-day clinic operations.

- Oversee housekeeping, cleanliness, and overall maintenance of the clinic environment.





- Supervise support staff and ensure all office equipment is functioning properly.

- Manage vendor coordination for office supplies, courier services, and other operational needs.

- Support arrangements for meetings, guest visits, and senior management requirements when needed.

- Maintain confidentiality of customer and organizational information at all times.

Skills Required:

- Excellent communication and interpersonal skills.

- Customer-centric approach with a friendly and professional demeanor.

- Valuable organizational and multitasking abilities.

- Basic computer proficiency (MS Office and data handling).

- Flexible and adaptable to dynamic work environments.

- Quick learner with a proactive attitude.

About Hearzap:

Learn more about us: https://www.hearzap.com/

📌 Front Office Executive - Punjab (Barnala)
🏢 Hearing Solutions
📍 Barnala