Key Responsibilities

1. Patient Registration &

- Reception: Register patients accurately, verify documents, and guide patients/attendants regarding hospital procedures and services.

- Appointment Management: Schedule, reschedule, and coordinate doctor appointments and maintain accurate appointment records.

- Patient &

- Visitor Assistance: Attend to patients, attendants, and visitors professionally and provide appropriate information regarding departments, doctors, timings, and facilities.

- Calls &

- Enquiries: Handle incoming calls, hospital enquiries, and route calls to the concerned departments or staff members.

- Billing &

- Coordination: Coordinate with billing, TPA, insurance, diagnostics, nursing, and other departments whenever required.

- OPD &

- Patient Flow Management: Assist in smooth movement of patients from registration to consultation,



diagnostics, admission, or other required services.

- Records &

- Documentation: Maintain front office registers, patient records, appointment details, and other required documentation accurately.

- Complaint Handling: Address basic patient/attendant concerns courteously and escalate unresolved complaints to the concerned senior/department.

- Hospital Information: Provide information regarding hospital facilities, packages, departments, visiting consultants, and available services.

- Skilled Conduct: Maintain a clean, organized, and professional reception area while ensuring confidentiality and adherence to hospital policies and SOPs.

📌 Front Office Executive (Lucknow)
🏢 DR KNS MEMORIAL HOSPITAL
📍 Lucknow