We are looking for an experienced and responsible Front Office Manager to oversee the day-to-day front office operations of our resort.
Key Responsibilities
- Manage daily front office and reception operations.
- Handle reservations, check-ins, check-outs, billing and guest communication.
- Manage bookings from OTAs and direct channels.
- Coordinate closely with the Housekeeping and Maintenance teams.
- Handle guest queries, requests and complaints professionally.
- Supervise and guide reception/front-office staff.
- Maintain accurate occupancy, booking and daily revenue reports.
- Use PMS, MS Office and Excel for daily operations and reporting.
- Ensure smooth coordination between guests and all operational departments.
- Maintain high standards of guest service and professionalism.
Requirements
- 3–5 years of relevant experience in a hotel/resort front-office role.
- Diploma/Degree in Hotel Management is mandatory.
- Prior hotel/resort experience is mandatory.
- Practical experience with PMS, OTA bookings, reservations and billing.
- Good spoken and written English.
- Malayalam and Hindi will be an advantage.
- Good computer and MS Excel skills.
- Strong communication, leadership and problem-solving skills.
- Ability to manage reception staff and coordinate with other departments.
- Must be comfortable working weekends, holidays and during peak seasons.
- Professional appearance and guest-oriented attitude.
Candidates with relevant hotel/resort experience and robust front-office operational knowledge are preferred. Apply through whatsapp - (phone hidden) Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits
- Food provided
Work Location: In person
📌 Front Desk Receptionist (Munnar)
🏢 DREAM COCONUT VILLA RESORT
📍 Munnar
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.