ompany: G Square & Company (TBWX – The Belgian Waffle Xpress)

Location: Dhakoli, Zirakpur (Work from Office)

Salary: ₹18,000–25,000 per month

Experience: 1–3 years preferred

About the RoleWe are looking for a proactive and organised Franchise Success & Launch Executive to manage franchisee relationships, coordinate recent outlet launches and ensure smooth operations across our growing franchise network.

The candidate will serve as the primary point of contact for franchise partners, ensuring timely resolution of queries, efficient onboarding and consistent execution of TBWX's operational processes.

Key Responsibilities1. Franchisee Relationship Management

- Act as the primary point of contact for existing franchise partners.
- Handle routine franchisee queries, complaints and operational support requests.
- Coordinate with internal teams to resolve issues within defined timelines.
- Maintain regular communication with franchisees and ensure adherence to company SOPs.

2. Franchise Onboarding & Store Launches

- Manage the onboarding process for newly signed franchisees.
- Coordinate documentation, agreement formalities and onboarding checklists.
- Track store readiness, equipment, branding, menu setup, Petpooja configuration and aggregator onboarding.
- Coordinate with franchisees and vendors to ensure timely outlet launches.
- Conduct structured post-launch follow-ups to address initial operational challenges.

3. Operations Coordination

- Maintain a central tracker of all outlets, franchisee details, launch status and pending issues.
- Coordinate with the operations,



marketing and accounts teams for timely execution.
- Monitor pending tasks and follow up with relevant stakeholders until closure.
- Escalate critical issues to management with a clear summary and recommended action.

4. Reporting & Compliance

- Prepare weekly reports covering franchisee queries, onboarding progress, upcoming launches and unresolved issues.
- Maintain accurate records of franchisee communication and commitments.
- Track outlet compliance with brand guidelines and operational SOPs.
- Identify recurring problems and suggest improvements to franchise support processes.

Required Skills
- Excellent communication and coordination skills.
- Strong follow-up, problem-solving and organisational abilities.
- Proficiency in Excel/Google Sheets, email and WhatsApp Business.
- Ability to manage multiple franchisees and deadlines simultaneously.
- Experience in franchise management, QSR operations, customer success or client servicing is preferred.

Key Performance Indicators (KPIs)
- Timely resolution of franchisee queries.
- Onboarding milestones completed within agreed timelines.
- Store launches coordinated without avoidable delays.
- Accurate franchisee records and weekly reporting.
- Reduction in recurring complaints and routine escalations to the founder.

Ideal CandidateSomeone who takes ownership, follows through on commitments and can independently manage franchisee relationships without requiring constant supervision.
- To Apply: Send your CV to [email protected] with the subject line Application – Franchise Success & Launch Executive.

📌 Franchise Success & Launch Executive (Panchkula)
🏢 The Belgian Waffle Xpress
📍 Panchkula