RK Business Group is looking for a Field Trainer Service Excellence to drive service quality and frontline capability across railway catering operations.
This is a field-intensive role involving regular visits to trains and operational locations to Train Coach Observe Correct Measure Report.
Key Responsibilities
- Conduct on-train training for frontline railway catering teams.
- Coach employees on service, communication, billing, hygiene and complaint handling.
- Observe actual service delivery and identify skill/behaviour gaps.
- Provide real-time corrective coaching and ensure training is implemented.
- Support Train Managers and frontline teams in improving service standards.
- Track recurring complaints, service gaps and improvement areas.
- Maintain training records, field observations and reports.
- Work closely with L&D; and Operations to drive service improvement.
- Contribute towards reducing customer complaints and financial penalties.
Candidate Profile
- Graduate in any discipline.
- 2–6 years of experience in field training, sales, hospitality, retail, customer service, operations, recruitment or other people-facing roles.
- Excellent communication and interpersonal skills.
- Confident, assertive and comfortable influencing frontline employees.
- Robust observation, coaching and problem-solving abilities.
- Must be comfortable with extensive field travel and railway operations.
Important: This is not a desk-based or classroom-only training role. The candidate must be willing to work directly with frontline teams on trains and operational locations
📌 Field Trainer (New Delhi)
🏢 R.K Associates u0026 Hoteliers
📍 New Delhi
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