This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers’ needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. you will be responsible for ensuring smooth day-to-day operations, delivering exceptional customer experiences, and driving footfall and lead conversion. You’ll act as the face of the brand and play a key role in managing customer walk-ins, coordinating with interior designers, and maintaining the store’s visual and operational standards.

Roles and Responsibilities

Roles & Responsibilities

Customer Experience & Sales Conversion

Welcome and guide walk-in customers, explaining the Livspace design journey.

Qualify leads using defined scripts and assign them to the appropriate interior designers.

Capture customer feedback and resolve issues promptly.

Store Operations & Presentation

Ensure the Experience Centre is clean, well-maintained, and visitor-ready at all times.

Regularly update and maintain the Day-In-Life-Of (DILO) tracker and other operational reports.

Manage the swatch library and sample inventory.

Ensure adherence to all store SOPs and checklists in coordination with stylists.

Visual Merchandising (VM)

Maintain and refresh store visual displays as per VM guidelines.





Ensure all display units reflect current trends in home interiors.

Team Coordination

Work closely with designers, stylists, and the central team for smooth daily operations.

Ensure designers are allocated efficiently and are supported during client interactions.

Footfall & Data Management

Track daily walk-ins, visitor data, and lead qualification metrics.

Monitor and report data for store performance, sample usage, and liquidation processes.

Marketing & Events

Drive local marketing initiatives to increase walk-ins and awareness.

Support in planning and executing in-store events and campaigns.

Market Awareness

Stay updated with competitor activity, home interior trends, and customer preferences.

Role: Operations Manager, Industry Type: Architecture / Interior Design, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Customer ServiceShowroom ManagementCoordinationMarketing InitiativesData ManagementCustomer SatisfactionMerchandisingMarketingSalesCustomer ExperienceSOPCenter ManagementBusiness DevelopmentOperationsMonitoringInventoryFacility Management

📌 Experience Centre - Manager (Ahmedabad)
🏢 LivSpace
📍 Ahmedabad