Requirement:

- 24 years of experience in Customer Service, Commercial Operations, Order Management or Supply Chain, preferably within the pharmaceutical industry.

- Experience handling customer queries, orders, deliveries, invoicing and order-related issues.

- Strong Excel skills, including VLOOKUP/XLOOKUP, SUMIFS, Pivot Tables and basic data analysis.

- Experience using ERP systems; knowledge of Power BI would be an advantage.

- Experience maintaining trackers, reports and KPIs and following up on outstanding actions.

- Strong written and verbal communication skills, with the ability to communicate professionally with customers and internal stakeholders.

- Good organisational skills, with the ability to prioritise multiple tasks and meet deadlines.

- High level of attention to detail and accuracy.





- A proactive and customer-focused approach with a robust sense of ownership.

Personal Attributes:

- Customer-focused and professional.

- Proactive and solution-oriented.

- Strong team player with a collaborative approach.

- Comfortable working in a fast-paced and changing environment.

- Confident in communicating with different levels of stakeholders.

- Analytical and comfortable working with data.

- Compliance-conscious and able to follow SOPs and regulatory requirements.

- Willing to take ownership and go the extra mile to resolve customer issues.

📌 Executive - Customer Support (Vadodara)
🏢 Novumgen
📍 Vadodara