Job Summary

We are looking for a customer-focused and service-oriented Front Office Executive to join the Front Office team at Signature Club Resort. The role involves managing guest interactions, ensuring smooth check-in and check-out, handling guest requests, and supporting daily front office operations.

Key Responsibilities

Guest Services &

- Reception

- Welcome and greet guests with a warm and qualified approach.
- Manage guest check-in and check-out procedures.
- Handle guest queries, requests, and feedback promptly.

Front Office Operations
- Manage room allocation, reservations, and guest records.
- Coordinate with Housekeeping, F&B;, and other departments.
- Ensure accurate billing and payment-related procedures.

Night Shift &
- Audit Support

- Handle night shift front office operations as assigned.




- Support night audit activities and daily revenue reconciliation.
- Ensure proper handover of shift-related information.

Guest Satisfaction &
- Compliance

- Maintain high standards of guest service and hospitality.
- Follow hotel SOPs, safety procedures, and security protocols.
- Maintain accurate records and ensure effective communication.

Skills &

- Competencies

- Excellent communication and interpersonal skills.
- Guest handling and problem-solving abilities.
- Knowledge of hotel front office operations.
- Basic computer knowledge and familiarity with hotel PMS.
- Professional grooming and a customer-focused attitude.
- Ability to work in rotational shifts, including night shifts.

📌 Executive (India)
🏢 Brigade Group
📍 India