E-Wallet Customer Support Executive

- Process: E-Wallet Customer Support

- Channel: Voice & Non-Voice (Calls & Email)

- Experience: 6+ months relevant customer support experience

- Languages: English & Hindi – Mandatory

- Employment Type: Full-Time

Key Responsibilities

- Handle customer queries and concerns through calls and emails.

- Assist customers with refund, account cancellation, and account-related queries.

- Troubleshoot customer issues and provide accurate and timely resolutions.

- Communicate professionally in English and Hindi.

- Maintain accurate records of customer interactions.

- Follow defined process, quality, and service guidelines.

- Ensure a positive customer experience while meeting performance standards.

Candidate Requirements





- Minimum 6 months of relevant customer support experience preferred.

- Candidates with 1–4 months of relevant experience may also be considered.

- Excellent communication skills in English and Hindi.

- Comfortable handling both Voice and Non-Voice (Email) support.

- Strong customer-handling, problem-solving, and troubleshooting skills.

- Flexible to work across different channels based on business requirements.

- Customer-focused with valuable interpersonal skills.

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 E-Wallet Customer Support (Bengaluru)
🏢 CR Services
📍 Bengaluru