Company Description Cosee is a consumer brand focused on delivering high-quality sleep products designed to enhance comfort, rest, and overall well-being. With the motto “Your Personal SleepGear!”, Cosee aims to make personalized, thoughtfully designed sleep solutions accessible to a wide range of customers.

The company emphasizes product innovation, customer satisfaction, and reliable service across its sales channels. Team members at Cosee work in a team-oriented environment that values accountability, growth, and attention to detail.

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Position: E-Commerce Operations Executive

Department: Operations

Reports To: Operations Head

Role Overview

We are looking for a detail-oriented and responsible E-Commerce Operations Executive to manage day-to-day e-commerce orders, marketplace coordination, white-label D2C orders, order processing, data updates and dispatch operations.

The candidate will be responsible for ensuring that orders received through Amazon, Flipkart, D2C brands and other e-commerce channels are processed accurately and dispatched on time.

Key Responsibilities

1. E-Commerce Order Management

* Receive and process orders from various e-commerce platforms.
- Verify order details, SKUs, quantities, addresses and delivery requirements.
- Ensure orders are processed within the defined timeline.
- Track pending, processed, packed and dispatched orders.

1. D2C / White-Label Orders

* Handle orders received from D2C brands for white-label products.
- Coordinate with the production and packing teams for order fulfilment.
- Maintain SKU-wise and customer-wise order records.
- Ensure correct branding, labelling and packing requirements are followed.

1. Amazon & Flipkart Coordination

* Coordinate daily with Amazon and Flipkart for order pickups.
- Generate and manage shipping/pickup documentation.




- Coordinate with logistics/courier partners regarding pickup schedules.
- Follow up on missed, delayed or failed pickups.

1. Pick & Label Generation

* Generate pick lists and shipping labels accurately.
- Ensure the correct label is matched with the correct order/product.
- Maintain proper documentation and records of generated labels.

1. Pick, Pack & Dispatch

* Organise the daily Pick → Pack → Label → Dispatch workflow.
- Coordinate with warehouse/packing staff to ensure orders are packed correctly.
- Check product quantity, SKU and packaging before dispatch.
- Ensure all orders are ready for scheduled pickup.

1. Data Management & Updation

* Update order status and dispatch details in ERP/Excel/Google Sheets/e-commerce portals.
- Maintain daily order and dispatch reports.
- Update inventory/order-related data accurately.
- Reconcile orders processed vs. orders dispatched.

1. Issue Resolution

* Identify discrepancies in orders, labels, inventory or shipping details.
- Coordinate with internal teams to resolve issues quickly.
- Escalate critical delays or order issues to the reporting manager.

Candidate Requirements

- 1–3 years of experience in E-Commerce Operations / Order Processing / Warehouse Operations / Marketplace Management preferred.
- Experience handling Amazon & Flipkart seller portals will be an advantage.
- Good knowledge of MS Excel / Google Sheets.
- Good computer and data-entry skills.
- Strong attention to detail.
- Ability to coordinate with multiple teams and logistics partners.
- Good communication and follow-up skills.
- Ability to work in a fast-paced environment.

Key Performance Indicators (KPIs)

- Order processing accuracy
- Same-day order processing
- On-time dispatch percentage
- Pickup success rate
- Label/order mismatch rate
- Data accuracy
- Pending order ageing
- Order-to-dispatch turnaround time**

📌 E Commerce Operations Executive (Chennai)
🏢 Cosee
📍 Chennai