11 Oct
|
Brigade Group
|
Bengaluru
11 Oct
Brigade Group
Bengaluru
- Act as the direct and primary point of contact for customer s, managing all post-sale tickets and customer interactions.
- Receive and log customer queries, concerns, and requests in the ticketing system.
- Coordinate with the Operation Teams for resolution of queries
- Maintain accurate, timely updates on ticket status and resolution, ensuring proactive communication with customer s.
- Escalate complex or high-priority issues to Vertical Leads, providing full context and history as required.
- Monitor recurring issues and identify root causes and recommending preventive solutions where feasible.
📌 Dy Manager-Customer Experience (Bengaluru)
🏢 Brigade Group
📍 Bengaluru