Job Title: Director-Quality and Process Excellence (US Healthcare RCM operations)

Location: Chennai

Work Model: Work from office

Candidate Expectation Total work experience of 15+ years of experience in Quality & Process Excellence will lead the Quality, Operational Excellence, and Continuous Improvement agenda across US Healthcare RCM operations

Minimum Bachelor’s degree or Masters or Domain Certification

Preferred candidate Industry : Outsourcing/BPO/KPO/Management consulting/GCC/GBS

The Leader - Quality & Process Excellence will lead the Quality, Operational Excellence, and Continuous Improvement agenda across US Healthcare RCM operations.

The role requires a leader with strong experience in transactional quality, process excellence, Lean Six Sigma, analytics, automation, and business transformation . The incumbent will partner with Operations, Training, Technology, and Client teams to improve quality, productivity, turnaround time, and overall business outcomes.

Key Responsibilities

- Lead transactional quality across multiple US Healthcare RCM processes and client accounts.
- Establish quality frameworks, audit methodologies, sampling strategies, calibration, and governance mechanisms.
- Drive improvement in transactional accuracy, critical errors, rework, SLA adherence, client escalations, and revenue-impacting defects.
- Lead Process Excellence initiatives using Lean Six Sigma, DMAIC, RCA, CAPA, FMEA, Kaizen, and Value Stream Mapping.
- Identify opportunities for process simplification, standardization,



productivity improvement, automation, and cost optimization.
- Build and track a pipeline of improvement initiatives with measurable business perks.
- Use analytics and dashboards to identify quality trends, process risks, recurring defects, and improvement opportunities.
- Partner with Technology teams to drive automation, AI-enabled quality monitoring, and preventive controls.
- Represent Quality and Process Excellence in client governance, QBRs, audits, and senior leadership reviews.
- Lead and develop Quality Managers, Process Excellence professionals, Black Belts, and Quality Analysts.

Experience & Qualifications

- 15+ years of overall experience with significant exposure to Quality, Process Excellence, Operational Excellence, or Transformation.
- Strong experience in US Healthcare RCM / Healthcare BPO operations.
- Proven experience managing large-scale transactional quality operations.
- Strong knowledge of Lean Six Sigma and structured problem-solving methodologies.
- Demonstrated experience delivering measurable improvements in quality, productivity, cost, turnaround time, or revenue outcomes.
- Strong client and senior stakeholder management capability.
- Experience in automation, analytics, or technology-led process improvement preferred.

Key skills : US Healthcare, RCM operations, Quality, Process Excellence, Lean Six Sigma, analytics, automation, Digital Transformation, business transformation, large-scale transactional quality, DMAIC, RCA, CAPA, FMEA, Kaizen.

📌 Director-Quality and Process Excellence (US Healthcare RCM operations)-Chennai - GO/JC/4714/2026
🏢 Golden Opportunities
📍 Chennai