About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

What You’ll Be Doing (position summary):

The Director Enterprise Payments is accountable for leading the India-based technology function responsible for payments application development, testing, and delivery. This role oversees the end-to-end software development lifecycle for payment solutions and ensures delivery of high-quality, secure, and reliable technology outcomes that support business objectives. The role builds and leads high-performing engineering and QA teams, drives execution across multiple concurrent initiatives, and strengthens collaboration between offshore and onshore stakeholders.

The position also contributes to strategic planning, workforce planning, and modernization of payments technology delivery practices.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

Technology Delivery and Execution:

- Lead the offshore technology function in India for payments application development, testing, and delivery to support enterprise payments priorities.
- Oversee the end-to-end software development lifecycle, including planning, design, development, testing, release, and production support readiness to ensure successful delivery outcomes.
- Drive execution across multiple concurrent initiatives to ensure delivery meets agreed scope, timelines, quality standards, and business objectives.
- Manage delivery governance, status reporting, risk identification, issue resolution, and escalation management to improve delivery predictability and transparency.

Payments Technology and Engineering Excellence:

- Deliver technology solutions across payment domains such as wire payments, ACH/EFT, real-time payments, SWIFT, ISO 20022, cross-border payments, clearing and settlement, and payment processing platforms as applicable.
- Support modernization and optimization of payments platforms, engineering practices,



testing frameworks, and release processes to improve efficiency and resilience.
- Promote agile delivery, DevOps practices, test automation, and engineering best practices across the payments technology landscape to enhance quality and speed to market.
- Establish and monitor engineering delivery metrics, quality benchmarks, defect management practices, and continuous improvement initiatives to strengthen performance and control.

Quality, Risk, and Compliance:

- Ensure robust testing strategies are in place, including functional, integration, regression, automation, performance, and user acceptance support to maintain reliable technology delivery.
- Ensure solutions comply with enterprise technology standards, security requirements, audit expectations, and regulatory obligations to support safe and compliant operations.
- Strengthen release governance, production support readiness, and operational controls to support stable and secure implementation of payment solutions.
- Foster a disciplined approach to risk management, issue resolution, and control effectiveness across development and QA functions.

Stakeholder and Cross-Functional Partnership:

- Partner with business, product, architecture, infrastructure, security, and global technology stakeholders to deliver payment capabilities aligned to enterprise priorities.
- Foster strong collaboration between India-based teams and onshore stakeholders to ensure transparency, accountability, and successful execution.
- Coordinate with vendors where applicable to support offshore delivery, resource alignment, and service effectiveness.
- Contribute to strategic planning, roadmap execution, budget input, and workforce planning for payments technology delivery.

People Management:

- Set appropriate context when assigning work to ensure that individuals’ roles support the achievement of the business unit’s priorities and CIBC’s overall goals.
- Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
- Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities.
- Create a positive work environment and being an effective role model by championing CIBC’s mission, vision and values.
- Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
- Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.

CROSS-FUNCTIONAL RELATIONSHIPS:

- This job partners closely with business, product, and operations stakeholders to align technology delivery with business priorities and payment capability requirements.
- This job collaborates with enterprise architecture, infrastructure, security, and production support teams to ensure solutions are scalable, secure, supportable, and aligned to enterprise standards.
- This job works with global technology leaders and onshore delivery partners to coordinate execution across distributed teams and ensure delivery transparency and accountability.
- This job interacts with QA, release management, and DevOps teams to support testing effectiveness, release readiness, and production stability.
- This job may engage with external vendors and service partners to coordinate delivery support, capacity planning, and service outcomes where applicable.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

- As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
- As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies,



standards, guidelines and controls.
- This role is expected to ensure adherence to enterprise technology standards, security requirements, audit expectations, and regulatory obligations relevant to payments technology delivery.

AUTHORITIES/DECISION RIGHTS:

- As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
- As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination.
- This role has the authority to prioritize delivery activities within its scope, manage escalation of delivery issues, and make day-to-day decisions required to achieve committed technology delivery outcomes within approved governance frameworks.

JOB DIMENSIONS:

- Leadership accountability for the offshore payments technology delivery function in India.
- Scope includes application development, software testing, release readiness, and delivery governance for enterprise payments solutions.
- Oversees multiple concurrent initiatives supporting mission-critical payment platforms and related modernization efforts.
- Accountable for building and leading large offshore or distributed engineering and QA teams.
- Operates within a global, matrixed setting with close coordination across India and North America.
- Contributes to workforce planning, capacity management, budget input, delivery metrics, and roadmap execution.

Experience:

Who You Are (skills/qualifications):

- Bachelor’s degree in Computer Science or related discipline; advanced degree an asset.

Must Have Skills:

- 15+ years of experience in technology delivery, including significant leadership experience in application development and software testing.
- 5+ years of experience leading large offshore or distributed technology teams.
- Strong domain expertise in payments technology, with experience in areas such as wire payments, ACH/EFT, real-time payments, SWIFT, ISO 20022, cross-border payments, clearing and settlement, and payment orchestration or processing platforms.
- Strong understanding of software development lifecycle, testing disciplines, release governance, and production support models.
- Experience working in regulated environments such as banking or financial services.
- Knowledge of enterprise application architecture, integration patterns, APIs, middleware, and distributed platforms.
- Knowledge of test strategy, automation frameworks, CI/CD pipelines, release management practices, cloud environments, DevOps, observability, and secure software delivery practices.
- Familiarity with tools used for agile planning, defect tracking, test management, and delivery reporting.
- Strong people leadership and team-building capability.
- Excellent stakeholder management and communication skills.
- Ability to operate effectively across global, matrixed organizations.
- Solid execution discipline with focus on quality, control, and delivery predictability.
- Strategic thinking combined with hands-on delivery leadership.
- Strong risk management, problem-solving, and decision-making capability.
- Ability to influence senior stakeholders and drive alignment across business and technology teams.
- Strong capability to lead both application development and QA/testing functions in support of critical platforms and releases.

Good to Have:

- Experience in banking or financial institutions supporting enterprise payments platforms.
- Exposure to payment modernization or transformation programs.
- Experience leading both application development and QA/testing functions.
- Familiarity with regulatory, compliance, and operational risk requirements relevant to payments technology.
- Experience working with globally distributed teams across India and North America.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.

📌 Director Enterprise Payments - Java-30026] (Hyderabad)
🏢 CIBC India
📍 Hyderabad