DevOps Engineer – Voice Gateway Platform

About the Role

We are looking for a motivated and hands-on DevOps Engineer to join our Voice Gateway engineering team. The role will focus on building and maintaining CI/CD repositories, automating deployments, strengthening cloud infrastructure, and ensuring reliable delivery of critical voice and contact-center applications.

The ideal candidate is self-driven, collaborative, comfortable working in a fast-paced engineering environment, and eager to learn and adopt modern DevOps practices.

Key Responsibilities

- Design, build & compile Linux packages, and maintain scalable CI/CD pipelines for Voice Gateway applications and services.
- Manage source-code repositories, branching strategies, build automation, release workflows, and deployment pipelines.
- Automate application and infrastructure deployments across development, staging, and production environments.
- Administer and troubleshoot Linux-based systems, including performance, networking, security, storage, and service management.
- Support cloud infrastructure and deployments across AWS and/or GCP environments.
- Implement Infrastructure as Code using tools such as Terraform, CloudFormation, or equivalent technologies.
- Manage containerized workloads using Docker and Kubernetes or other orchestration platforms.
- Improve deployment reliability, repeatability, rollback capability, and release governance.
- Collaborate with Engineering, QA, Product, Support, and Customer Success teams to support customer deployments and production escalations.
- Monitor infrastructure and application health using logs, metrics, dashboards, and alerts.
- Troubleshoot deployment failures, service outages, connectivity issues, and infrastructure-related incidents.
- Implement security best practices, access controls,



vulnerability remediation, patching, and configuration management.
- Maintain deployment runbooks, architecture documentation, operational procedures, and knowledge repositories.
- Participate in production releases, incident response, root-cause analysis, and continuous improvement initiatives.
- Support on-call or scheduled release activities when required.

Required Qualifications

- 3–5 years of experience in DevOps, Site Reliability Engineering, Cloud Operations, or a related role.
- Strong hands-on experience with Linux administration, preferably Ubuntu, RHEL, or Rocky Linux.
- Good understanding of Linux networking, TCP/IP, DNS, firewalls, routing, TLS, system services, and troubleshooting.
- Experience building and managing CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, or similar tools.
- Proficiency with Git and repository management practices.
- Experience with scripting or automation using Bash, Python, or similar languages.
- Hands-on experience with Docker and familiarity with Kubernetes.
- Working knowledge of AWS and/or GCP services, networking, IAM, compute, storage, and monitoring.
- Experience with Infrastructure as Code tools such as Terraform, CloudFormation, or Ansible.
- Familiarity with monitoring and observability tools such as Grafana, Prometheus, ELK/OpenSearch, Datadog, or equivalent.
- Strong troubleshooting, analytical, and problem-solving skills.




- Effective communication and collaboration skills.

Preferred Qualifications

- AWS or GCP certification.
- Experience supporting highly available, customer-facing production platforms.
- Exposure to SIP, RTP, SBCs, VoIP, telephony, contact-center platforms, or real-time communication systems.
- Experience with Kubernetes deployments, Helm, service mesh, or cloud-native architectures.
- Knowledge of security scanning, vulnerability management, secrets management, and compliance requirements.
- Experience with incident management, production support, disaster recovery, and business continuity.
- Familiarity with Ansible, Packer, Argo CD, Flux, Vault, or similar DevOps tools.
- Experience working with multi-region cloud deployments.

Key Attributes

- Self-driven and accountable, with a strong sense of ownership.
- Cooperative team player who works effectively across functions.
- Quick learner who can adapt to new technologies and changing priorities.
- Calm and structured during production incidents and high-pressure situations.
- Customer-focused and committed to delivering reliable outcomes.
- Proactive in identifying risks, improving processes, and eliminating operational bottlenecks.
- Strong documentation and knowledge-sharing mindset.

Why Join Us?

- Work on a mission-critical Voice Gateway platform used by enterprise customers.
- Solve complex challenges across cloud infrastructure, telephony, networking, and real-time communications.
- Contribute to modernizing DevOps and deployment practices for an AI-powered contact-center platform.
- Collaborate with experienced engineering, product, and customer-facing teams.
- Build scalable automation that directly improves platform reliability and customer experience.

📌 DevOps Engineer – Voice Gateway Platform (Hyderabad)
🏢 Kore.ai
📍 Hyderabad