Job Timings: 5:30 PM 2:30 AM (IST)

Responsibilities and Duties

Support -

- Record and classify received Incidents and undertake an immediate effort to restore a failed service as quickly as possible
- Assign unresolved Incidents to appropriate teams
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Keep users informed about their Incidents status at agreed intervals
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Provide investigation and diagnosis of all Incidents and Service Requests
- Verify resolution with users and resolve Incidents in ConnectWise
- Escalate Major Incidents to the Manager
- Escalate Incidents at risk of breaching Service Level Agreement to the Manager
- Document troubleshooting steps and service restoration details
- Create and submit knowledge articles
- Provide specialized investigation and diagnosis of all Incidents and Service Requests
- Monitor and optimize Infrastructure usage – Linux/AWS

Professional Services -





- Liaise with the Project Management team for effective product implementation for clients
- Reporting to Project Management team on assigned projects
- Hire, train, mentor and track progress of skilled services team members
- Perform and oversee product implementation and configuration as per requirements
- Perform Proof-of-Concept implementations as per requirements
- Timely communication with clients at various stages of the project implementation

Technical Skills: Mandatory skills - Knowledge in IAM (Identity & Access Management), Linux, AWS, MySQL, Domain Controllers, Single Sign On, MFA

Preferred:

Authentication Protocols: Implementing Single Sign-On (SSO) using industry-standard protocols: SAML 2.0, OIDC, OAuth 2.0, WS-Fed, and MFA solutions.

User Lifecycle: Including automated provisioning and deprovisioning, role assignments

Directory Services: Experience in Azure Active Directory (Azure AD) and traditional Active Directory

📌 Devops Engineer (Gurugram)
🏢 ElevenX Capital
📍 Gurugram