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As a Desktop Support L1 Engineer, you will be responsible for providing technical support to our internal teams and clients, ensuring their desktop computing environments are well-maintained and efficient. You will work closely with the IT team to troubleshoot issues, implement solutions, and provide excellent customer service.

Key Responsibilities:

- Provide L1 technical support for desktop-related issues, including hardware and software problems.

- Install, configure, and troubleshoot desktop operating systems and applications (Windows, macOS, Linux).

- Manage and maintain desktop security solutions, including antivirus and malware protection.

- Respond to incidents and service requests within SLA (Service Level Agreement) timeframes.

- Collaborate with L1 support and escalate issues to L2 support or relevant teams when necessary.

- Conduct root cause analysis and implement preventive measures for recurring issues.

- Maintain accurate records of incidents and service requests using ticketing systems.

- Assist in maintaining hardware and software inventory and documentation.





- Support remote users and provide hands-on assistance when required.

- Ensure adherence to IT policies and procedures, including security and data protection.

Required Skills and Qualifications:

- Proven experience as a Desktop Support Engineer or similar role, preferably at least 2-3 years in a Level 1 support position.

- Solid knowledge of desktop operating systems (Windows, macOS, Linux) and common software applications.

- Experience in troubleshooting desktop hardware, software, and network issues.

- Familiarity with ITIL framework and incident management best practices.

- Robust analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and collaboratively in a fast-paced environment.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)) are a plus.

Education:

- Bachelors degree in Information Technology, Computer Science, or a related field; or equivalent work experience

📌 Desktop Support Engineer (Bavla)
🏢 Hitachi Systems
📍 Bavla