Interested candidates can send their updated CV to [email protected]

- Handle end-to-end Ocean Export customer service activities from booking confirmation to shipment departure.

- Receive and process customer booking requests and coordinate with the operations team for shipment execution.

- Coordinate with shipping lines, NVOCCs, transporters, CHA/customs brokers and overseas agents.

- Prepare and verify export shipment documentation, including Shipping Bill, Bill of Lading, commercial invoice, packing list and other relevant documents.

- Coordinate for container booking, equipment availability, empty container release and cargo movement.

- Monitor cut-off dates, vessel schedules, SI submission deadlines and documentation timelines.

- Follow up with customers for Shipping Instructions (SI), VGM and other required shipment details.

- Coordinate with the documentation team for timely preparation and submission of export documents.

- Track shipment status and proactively communicate updates, delays or operational issues to customers.





- Ensure timely Bill of Lading / Sea Waybill release as per customer and shipping-line requirements.

- Coordinate with overseas offices/agents for pre-alerts and shipment-related documentation.

- Resolve customer queries related to shipment status, documentation, schedules, delays and operational issues.

- Maintain accurate shipment records and update relevant information in the ERP / TMS / CRM system.

- Coordinate with the billing team for accurate and timely invoicing.

- Monitor pending shipments and ensure timely closure of open operational/customer service issues.

- Handle customer escalations and work closely with internal stakeholders to provide effective resolutions.

- Ensure compliance with company SOPs, customer requirements and applicable export regulations.

- Maintain robust customer relationships and provide proactive service throughout the shipment lifecycle.

📌 Deputy manager - CS sea Import (Mumbai)
🏢 Expo Freight
📍 Mumbai