Role Description Industry Preference Manufacturing

Role Level Senior Leadership Delivery Partner

Role Overview

We are seeking an experienced and transformational Senior ADM Delivery Partner to lead Application Development and Maintenance ADM engagements across a portfolio of strategic manufacturing accounts The successful candidate will be responsible for driving service excellence operational resilience AIled transformation continuous innovation and profitable growth across largescale AMS environments comprising diverse enterprise technologies

Key Responsibilities

Delivery Leadership

Lead largescale Application Development and Maintenance ADM programs for strategic enterprise accounts

Manage endtoend service delivery across complex heterogeneous technology landscapes

Ensure delivery excellence SLA adherence service quality customer satisfaction and operational governance

Drive transformational initiatives that improve service performance and business outcomes

Technology Portfolio Management

Experience across a diverse technology ecosystem is essential Demonstrated experience managing multitechnology support and development environments including

Salesforce

Oracle Applications

ServiceNow

Custom NET Applications

Oracle Integration Cloud OIC

Oracle Field Service iOS Applications

Android Applications

Enterprise Integrations and Middleware Platforms

AILed Service Transformation

Drive adoption of AIGenAI capabilities within ADM operations

Demonstrate measurable productivity improvements through AIdriven delivery practices

Identify and execute automation opportunities across IT operations and support functions

Establish AIenabled operational excellence frameworks

Reliability Resilience Engineering





Transform support organizations from oReactive Preventive Predictive operations

Build resilient systems and support processes

Leverage monitoring analytics automation and AI to reduce incidents and improve service availability

Drive proactive risk identification and continuous improvement programs

Financial Commercial Management

Own delivery PL for large service portfolios

Manage budgets revenue margins and profitability

Demonstrated experience managing USD 10M20M PL responsibility

Drive operational efficiencies and margin improvement initiatives

Innovation Continuous Improvement

Lead service transformation and modernization initiatives

Establish automationfirst operating models

Foster a culture of innovation and continuous improvement

Deliver tangible improvements in service quality cost optimization and operational efficiency

Experience Required Qualifications

Minimum 15 Years Of IT Services Experience Minimum 5 years managing large application supportADM engagements

Proven experience leading complex AMS programs in global delivery environments

Experience managing large teams across multiple technologies and geographies

Leadership Competencies

Executive stakeholder management

Strategic account management

Service transformation leadership

AIdriven operational excellence

Financial governance and PL ownership

Talent development and team leadership

Customer relationship management

Solid communication and influencing skills

Preferred Qualifications Experience managing both Applications and Infrastructure engagements

Experience leading digital transformation programs

Exposure to enterprisescale automation and AIOps initiatives

Proven record of delivering productivity improvements through AI and automation

Experience with global manufacturing clients and large enterprise accounts

📌 Delivery Partner - Manufacturing Domain (Chennai Metropolitan Area)
🏢 LTM
📍 Chennai Metropolitan Area