11 Oct
|
VIJNANANAI TECHNOLOGIES PRIVATE
|
Turangi
11 Oct
VIJNANANAI TECHNOLOGIES PRIVATE
Turangi
Key Responsibilities Customer Support - Provide first-level support to hostel owners, staff, residents, and other VStayInn users.
- Handle customer queries through WhatsApp, phone, email, and in-app support.
- Understand customer issues and provide explicit, step-by-step guidance.
- Assist customers with onboarding, hostel setup, resident management, billing, payments, and other platform features.
- Follow up on unresolved customer issues until closure.
- Maintain professional and customer-friendly communication. IT / Application Support - Troubleshoot basic application, login, OTP, payment, notification, and configuration issues.
- Reproduce reported application issues and collect relevant information such as screenshots, user IDs, timestamps, and error messages.
- Perform basic application
📌 Customer Support (Turangi)
🏢 VIJNANANAI TECHNOLOGIES PRIVATE
📍 Turangi