11 Oct
|
LXL Ideas
|
Bengaluru
11 Oct
LXL Ideas
Bengaluru
Role & responsibilities
- Drive onboarding, engagement & retention
- Build robust relationships with clients (mainly School principals and partners).
- Reduce churn and improve renewals
- Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives
- Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth
- Track NPS/CSAT, team performance & customer health
- Turn customer feedback into actionable business insights
Preferred candidate profile
📌 Customer Support Specialist (Bengaluru)
🏢 LXL Ideas
📍 Bengaluru