Customer Support Executive

Location: Ahmedabad, Gujarat

Experience: 1–3 Years

Department: Customer Support

Employment Type: Full-time

Job Summary

We are looking for a customer-focused and professional Customer Support Executive with excellent English communication skills. The candidate will be responsible for handling customer queries, complaints, and service requests through calls, emails, WhatsApp, and other communication channels while ensuring a smooth and positive customer experience.

Key Responsibilities

- Handle inbound customer calls and provide accurate information and assistance.
- Respond to customer queries through email, WhatsApp, live chat, and other support channels.
- Understand customer complaints and provide appropriate solutions within the required timeline.
- Follow up with customers regarding pending complaints, service requests, replacements, or other issues.
- Coordinate with internal teams such as Sales, Service, Warehouse, and Accounts for customer issue resolution.
- Maintain proper records of customer complaints, queries, follow-ups, and resolutions.
- Escalate complex or unresolved issues to the concerned senior/team member.
- Ensure timely closure of customer complaints and maintain proper follow-up.
- Provide customers with product-related information, usage guidance, warranty/service information, and other relevant details.
- Maintain a professional and polite communication style with customers at all times.




- Identify recurring customer issues and report them to the concerned team for improvement.
- Prepare basic daily/weekly customer support reports when required.
- Follow company policies and maintain customer confidentiality.

Requirements
- Excellent English communication skills – verbal and written.
- Good Hindi and Gujarati communication skills will be an advantage.
- 1–3 years of experience in customer support, customer service, or a similar role.
- Strong listening, communication, and problem-solving skills.
- Good knowledge of MS Office, especially Excel and Word.
- Comfortable handling multiple customer queries and follow-ups simultaneously.
- Positive attitude with a robust customer-service mindset.
- Ability to remain calm and professional while handling difficult customers.
- Positive typing and email-writing skills.
- Experience with CRM or customer support software will be an added advantage.

Preferred Candidate
- Confident and professional personality.
- Good telephone etiquette.
- Strong follow-up and coordination skills.
- Ability to work independently as well as with a team.
- Willingness to learn about company products and processes.

Pay: ₹20,000.00 - ₹38,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Specialist (Vastrapur)
🏢 Damson Technologies
📍 Vastrapur