Location: Remote

Company - TalentGum

Industry: E- Learning

Employment Type: Internship

Role: Intern – Customer Support

Internship Duration: 3 Months

Monthly stipend: ₹5,000 – ₹7,000 (based on skills, performance, and availability)

About TalentGum :

TalentGum provides world-class extracurricular learning experiences for children aged 5–14 years across music, dance, chess, and public speaking. Our mission is to make creative skill learning fun, structured, and impactful for young learners globally.

Role Overview

We are looking for a proactive and enthusiastic Customer Support Intern to assist the support team in handling day-to-day customer interactions and operations. This internship is ideal for candidates who want hands-on experience in customer support, communication, and process coordination in a fast-growing EdTech environment.

Key Responsibilities

- Assist in handling customer queries via calls, chats, and emails in a timely and professional manner
- Support the team in resolving customer issues and providing appropriate solutions
- Escalate complex queries to senior team members when required
- Maintain and update customer interaction records in CRM systems
- Follow up with customers to ensure query resolution and satisfaction
- Coordinate with internal teams (Sales, Operations, Academics) for issue resolution
- Help ensure adherence to SLAs and service quality standards




- Collect customer feedback and share insights for process improvement

Required Skills & Qualifications

- Graduate / Final-year student / Freshers can apply
- Strong verbal and written communication skills
- Customer-first mindset and willingness to learn
- Good problem-solving and multitasking abilities
- Attention to detail and organizational skills
- Ability to work in a fast-paced workplace

Preferred Skills (Good to Have)

- Interest in EdTech or customer experience roles
- Familiarity with CRM or ticketing tools (basic knowledge is a plus)

What You’ll Gain

- Monthly stipend: ₹5,000 – ₹7,000 (based on skills, performance, and availability)
- Certificate of completion
- Hands-on learning and mentorship from industry professionals
- Opportunity for full-time conversion based on performance

Pay: ₹5,000.00 - ₹7,000.00 per month

Application Question(s)

- What is your level of proficiency in English?
- Are you comfortable with the Stipend mentioned in the Job Posting?
- Are you ready to take full time opportunity after this Internship?
- Are you comfortable with the 6 days work week?
- Do you have a Functional laptop and wifi?
- Are you available to work for 8-10 hours a day?
- We must fill this position urgently. Can you start immediately?

Work Location: Remote

📌 Customer Support Intern (India)
🏢 TalentGum
📍 India