Customer Support Manager:

- Min 4 - 6 Yrs in Customer Relations or Support
- Have to Lead and Managing Teams
- To develop Customer Service Strategies
- To Analyse Customer Feedback
- Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.
- Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.
- Handle escalated customer issues and ensure timely and effective resolution.
- Manage the customer service department budget effectively.
- Hindi Speaking is an Added Advantage

Note: Workdays: Monday to Saturday

Job Type: Full-time

Perks:

- Leave encashment
- Paid sick time

Pay: Upto ₹55,000.00 per month

Work Location: In person

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits

- Leave encashment
- Paid sick time

Work Location: In person

📌 Customer Support Manager (Chennai)
🏢 GALAXY INCORPORATION
📍 Chennai