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We are looking for a Customer Support Expert who will be responsible for assisting customers, resolving their queries, troubleshooting issues, and ensuring a smooth and positive customer experience. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to handle multiple queries efficiently.

Key Responsibilities

- Respond to customer queries through email, chat, phone calls, and other support channels .
- Understand customer concerns and provide accurate and timely solutions.
- Troubleshoot basic technical and product-related issues .
- Follow up with customers to ensure issues are resolved satisfactorily.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM/support system.
- Escalate complex technical or customer issues to the appropriate internal team.
- Coordinate with Development, QA, Sales, and other teams to resolve customer issues.
- Monitor and manage support tickets within defined response and resolution timelines.
- Collect customer feedback and communicate recurring issues to the relevant teams.




- Prepare basic reports related to customer queries, tickets, and resolution status.
- Maintain a qualified and positive relationship with customers.
- Stay updated on product features, updates, and support processes.

Requirements:

- 1–2 years of experience in Customer Support, Technical Support, Helpdesk, or a similar role.
- Excellent verbal and written communication skills .
- Strong problem-solving and troubleshooting abilities.
- Good understanding of web applications/software products .
- Experience working with CRM, ticketing, or customer support tools is preferred.
- Ability to manage multiple customers and tasks efficiently.
- Strong interpersonal and relationship-building skills.
- Good attention to detail and follow-up skills.
- Ability to work independently as well as collaborate with cross-functional teams.

Location: Indore, Madhya Pradesh Employment Type: Full-Time

Experience: 1–2 Years

📌 Customer Support Expert (Indore)
🏢 Creative.ai
📍 Indore