Job Summary

BioGenex Life Sciences is looking for a proactive and well-organized Customer Support Executive to handle tenders, quotations, customer coordination, sales support, work-order tracking, and reporting.

The candidate should be comfortable coordinating with customers, Sales, Finance, QA/QC, Regulatory, Application, Service, and management teams.

Key Responsibilities

- Manage registrations and tender submissions through GeM, e-Procurement, state government and private tender portals .
- Identify tenders, review eligibility requirements, prepare technical/commercial documents, submit bids, and track them until award/closure.
- Maintain tender agreements, rate contracts, customer contracts, renewals, and related records.
- Prepare quotations for instruments, reagents, antibodies, consumables, AMC, and other customer requirements.
- Coordinate pricing approvals and provide product datasheets, brochures, and technical documents.
- Follow up with customers regarding quotations, enquiries, product clarifications, and upcoming orders.
- Coordinate with the Sales team on tenders, quotations, pricing, product availability, orders, and customer requirements.
- Receive and update work orders in SAP and maintain instrument/customer-related records.
- Prepare Service Request Forms (SRF) and documentation for domestic and international shipments.
- Maintain tender, quotation, pending-order, shipment, weekly sales,



customer master, and expense-tracking reports.

Candidates must answer all assessment/screening questions while applying. Applications without answers to the assessment questions will be automatically rejected/not considered for further evaluation.

Requirements

Candidate Profile

- Experience in tender processing, customer support, sales coordination, commercial operations, or similar roles preferred.
- Knowledge of GeM/e-Procurement portals will be highly preferred.
- Valuable MS Excel, documentation, and follow-up skills.
- Ability to manage multiple activities and deadlines.
- Good written and verbal communication skills.
- English and Hindi communication skills will be an added advantage.
- Candidates who are immediately available or serving a short notice period will be given preference.
- Must be willing to work on-site at Adibatla, Hyderabad .

Required Skills
- Tender Management
- GeM / Government e-Procurement
- Tender Documentation
- Quotation Preparation
- Customer Support
- Sales Coordination
- Commercial Documentation
- SAP / ERP Knowledge
- MS Excel & Reporting
- Order & Shipment Coordination
- Vendor/Customer Communication
- Documentation & Record Management

Benefits
- 5 Days Working
- Health Insurance
- Personal Accident Insurance
- Provident Fund (PF)
- Leave Encashment
- On-site working environment

📌 Customer Support Executive – Tenders & Sales Coordination (Ranga Reddy)
🏢 Omicsveu
📍 Ranga Reddy