11 Oct
|
Wipro
|
Navi Mumbai
Roles and Responsibilities
- Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
📌 Customer Support Executive (US Voice ) (Navi Mumbai)
🏢 Wipro
📍 Navi Mumbai