Company Description FirmsData is a secure, virtual data room and deal management platform designed for global transactions. The platform helps investment banks, private equity firms, capital markets teams, corporate finance teams, and legal professionals securely manage and share sensitive information throughout critical deals.

FirmsData combines locally hosted servers, strong security compliance, intuitive technology, and fair pricing to make complex transactions simpler and faster. Its capabilities include virtual data rooms, deal and document management, granular user permissions, watermarking, redaction, bulk uploads, and robust encryption. Organizations use FirmsData to manage confidential transactions with greater security, control, and confidence across the entire deal lifecycle.

Role Description The Customer Support Executive role at FirmsData is a full-time, on-site position based in Chennai. In this role, the individual will handle incoming queries from customers via phone, email, and online channels, providing timely, accurate, and courteous support.

Daily responsibilities include troubleshooting basic technical issues on the platform, guiding users through product features, and escalating complex problems to the appropriate internal teams. The role also involves monitoring support tickets, maintaining detailed records of interactions,



and following up to ensure resolution and customer satisfaction.

The Customer Support

Executive will collaborate closely with product and operations teams, share feedback on recurring issues, and contribute to improving the overall customer experience.

Qualifications

- Robust Customer Support and Customer Service skills, with a focus on clear communication and problem-solving.
- Ability to drive Customer Satisfaction by handling inquiries professionally and managing expectations.
- Experience with Online Support channels, including email, chat, and ticketing systems.
- Basic Technical Support capabilities, including troubleshooting user issues and navigating web-based platforms.
- Excellent spoken and written English; additional language proficiency is an advantage.
- Comfort working with SaaS or technology products; experience in fintech or transaction management platforms is a plus.
- Strong organizational skills, attention to detail, and ability to work in a fast-paced, client-focused environment.
- Bachelor’s degree in any discipline or equivalent practical experience in customer support or service roles.

Experience: 1-2 years in Customer Support, Technical Support, SaaS Support, or a related field. Employment Type: Full-time

📌 Customer Support Executive (Chennai)
🏢 FirmsData
📍 Chennai